Return & Refund Policy

Return & Refund Policy

At Inverse, Inc., we want you to shop with peace of mind. Our Return & Refund Policy outlines how returns, exchanges, and refunds are processed to ensure your satisfaction with every purchase.

1. Return Eligibility

We offer a 30-day return window. You can request a return within 30 days of receiving your item.

To qualify for a return:

  • The item must be in the same condition as when you received it

  • Unused, unworn, and with original tags (if applicable)

  • In its original packaging

  • Accompanied by proof of purchase or receipt

2. How to Initiate a Return

To start the return process, please contact us at:
service@motille.com

Once your return request is approved:

  • You will receive a return shipping label

  • Detailed instructions on how to return the item and where to send it

Important:
Items returned without prior authorization will not be accepted. If you have any questions, feel free to reach out to us at service@motille.com.

3. Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can address the issue and offer a resolution.

4. Exceptions / Non-Returnable Items

Certain items are not eligible for return, including:

  • Perishable goods (e.g., food, plants, flowers)

  • Custom or personalized items

  • Personal care products (e.g., beauty or hygiene items)

  • Hazardous materials or flammable liquids/gases

  • Original shipping fees paid at checkout

We also cannot accept returns on:

  • Sale or clearance items

  • Gift cards

If you’re unsure whether your item qualifies for a return, please reach out to us before initiating the process.

5. Exchanges

To get the item you want, the fastest option is to:

  • Return the original item

  • Once the return is processed, place a new order for the replacement item

6. European Union – 14-Day Cooling-Off Period

For orders shipped to the European Union, you have the right to cancel or return your purchase within 14 days of receipt, without needing to provide a reason.

Conditions:

  • The item must be unused and unworn, with all tags intact

  • In its original packaging

  • Proof of purchase is required

This right is in addition to the standard 30-day return policy.

7. Refunds

Once we receive and inspect your return, we will notify you of the refund status.

If approved:

  • Refunds will be issued to your original payment method

  • Please allow up to 10 business days for processing

Note: Your bank or card provider may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at service@motille.com.

8. Return Address

A return shipping label provided by Inverse, Inc. is required before sending any items back.

Return Address:
Inverse, Inc.
907 1/2 W Anaheim St,
Wilmington, CA 90744
USA

Thank you for choosing Inverse, Inc.! We are committed to providing a hassle-free shopping experience.